Specialties: Strategic and Tactical growth for Membership Organizations, Business Management & Development


Kay Congdon

Having the right people in the right positions can be a game changer for your organization. As our People and Performance Coach, Kay helps our clients build a team of A-players who are a good cultural fit for your business and who deliver gold-standard service to your customers, every time.

Kay believes a company’s greatest asset is its people. Having healthy, happy and productive employees who are engaged in work that is a strong match to their skills, abilities and passion enables you to grow your business while having a life; Kay can work with you to clarify your vision, mission and organizational structure, as well as to craft targeted job descriptions, effective hiring practices, efficient onboarding processes and valuable employee development plans so you can build a highly effective and productive team.

Kay wants to leave behind a legacy of meeting people where they are, helping them fully understand what their purpose and passion are and assisting them in fulfilling that purpose and passion through their work and career path.

Kay earned Master’s degrees in Psychology and Strategic HR Management from the University of Richmond. She has served on the board of directors for Safe Harbor, an organization that works to break the cycle of domestic violence, as well as on the board of the National Association of Women Business Owners.

A native Floridian, Kay has lived in Richmond, Virginia, for more than 40 years. She enjoys reading, gardening, jigsaw and crossword puzzles, going to the movies and spending time with her grandchildren.


Companies we’ve worked with
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Organizations we’ve worked with
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Franchises we’ve worked with
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Associations we’ve worked with
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