Specialties: Strategic and Tactical growth for Membership Organizations, Business Management & Development


Look around your office. Do you like what you see? Is your environment organized and inspiring or chaotic and unproductive? Would you want to work for you? Great work comes out of a GREAT environment, an environment that incorporates five components that create a supportive, ordered, motivating workplace.



One of the top reasons teams fail is a lack of communication. A fact or process that strikes you as obvious or commonsense might not be to someone else simply because they have less experience or a different experience. So when you have a project that needs to get done, don’t just pass it off to someone and wash your hands of it until it’s due and then wonder why it wasn’t done the way you expected. Provide specific guidelines and timelines and follow up to give feedback and answer questions. If it’s a project that will be done again, show the employee how to document their steps so they and others will have a process to follow.

More than 60% of the population is visual, so be creative in the ways that you share information, and share it more than once. Remember that no one is perfect, including you. Be patience and persistent, and set the example you want your employees to follow.

R—Regularly Scheduled Meetings

Regularly scheduled meetings serve as the checks and balances of a business. They’re an opportunity for employees to voice concerns they have, which enables them to take ownership of their roles and produce better results. They’re also a chance for you to discover information that could help prevent a breakdown in processes or services.

Employees need to know where the company is heading as much as you need to know if things are getting done, so be sure your meetings with your employees are two-way. We recommended meeting with each employee under your direct supervision at least once every month.


E—Employee Motivation

Your Life Goals are what motivate you to make your business a success, and employees aren’t any different. If you understand what your employees value—more time off, schedule flexibility, the ability to travel—and can help them achieve that, you’ll increase their performance and build a relationship based on loyalty and trust that benefits you both.

A note about money: Money usually isn’t what motivates people; it’s what money can do for them—unless they’re struggling to make ends meet. Be sure you know if your employees are making enough to meet their expenses.

A—Added Value for Clients

How well your business delivers for its clients has a direct impact on the morale of everyone in your business. Deliver a poor service or product, and you’re going to have poor morale. When your company and its employees go above and beyond and deliver not just great service but service that provides value for your clients they didn’t even expect, you’ll see it in your employees: They’ll have greater confidence, more enthusiasm and a determination to keep at it.


Even though you’re the boss, don’t be one of those tyrannical, my-way-or-the-highway bosses. Success is more likely when everyone in your company is invested in it, when your employees are a team with you as the coach. Everyone has a part to play, and together you make a whole greater than those individual parts.

How to Create that GREAT Environment


I hope this article gives you some good ideas about how to get started creating a GREAT environment for your team—one that can begin to free you from the daily demands of your business.

I would also like to recommend a book I’m reading: Coaching for Improved Work Performance by Ferdinand Fournies. This book begins by exploring why it can be so hard to succeed at managing people. It looks at mindset and why people behave certain ways—not just employees but managers as well. It helps us move away from labeling someone as a “problem employee” so we can move toward motivating them to do the best work they can. Coaching Improved Work Performance is full of case studies and tools, so grab a cup of coffee—maybe a cookie or two—and take some time for a book that will get you started off on the right foot with your employees in 2020.



Companies we’ve worked with
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Organizations we’ve worked with
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Franchises we’ve worked with
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Associations we’ve worked with
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